Murray Bridge News complaints policy
Created on May 17, 2020.
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Murray Bridge News is committed to listening and responding to reader suggestions, ideas, questions and complaints.
Readers’ rights
Readers have a right to contact Murray Bridge News to seek a correction, clarification or retraction of an article, or to provide advice for future reference.
How to get in touch
Readers may contact Murray Bridge News via email to murraybridgenews@gmail.com, text or phone call to 0419 827 124, or directly by a message to or comment on a Murray Bridge News social media account. Readers should identify themselves and the relevant article. Complaints should be made in a respectful, not an abusive or threatening, way.
Possible outcomes
Corrections or clarifications may be provided when a factual error has been made. Murray Bridge News is committed to correcting such errors online, and making note of any such corrections or clarifications in the relevant article. Articles may be retracted, or removed from public view, at the editor's discretion. Retractions may not immediately affect Google or other search results, and emails cannot be un-sent.
Complaints about ethics
If a reader believes Murray Bridge News has not acted ethically, he or she may make a complaint to the Media, Entertainment and Arts Alliance using the procedure outlined on its website. Murray Bridge News’ editor will maintain membership of the MEAA in the interest of ethical accountability.
Complaints about legal issues
If a reader believes Murray Bridge News has broken the law, Murray Bridge News may request that a complaint be made in writing or that contact be made through a legal representative.
Complaint handling timeline
Murray Bridge News will endeavour to reply to any suggestions, ideas, questions and complaints submitted in writing within two business days; and to resolve complaints by the end of the following calendar week wherever possible.