Murray Bridge News complaints policy
This policy was last updated on July 9, 2024.
Murray Bridge News is committed to listening and responding to reader suggestions, ideas, questions and complaints.
Murray Bridge News is bound by the standards of practice of the Australian Press Council. If you believe the standards may have been breached, you may approach us or make a complaint to the Australian Press Council in writing at www.presscouncil.org.au. The council may also be contacted on 1800 025 712.
As a member of the Local and Independent News Association (LINA), Murray Bridge News is also committed to upholding the association’s editorial standards, as well as its own editorial policy.
Readers’ rights
Readers have a right to contact Murray Bridge News to seek a correction, clarification or retraction of an article, or to provide advice for future reference.
Readers who are dissatisfied with Murray Bridge News’ response to a complaint may escalate it further if they choose:
If you feel Murray Bridge News has breached the Local and Independent News Association’s editorial standards, you may contact that organisation at lina.org.au/contact.
If you feel Murray Bridge News has breached the standards of practice of the Australian Press Council, you may make a complaint at presscouncil.org.au.
How to get in touch
Readers may contact Murray Bridge News via email to peri@murraybridge.news, text or phone call to 0419 827 124, or directly by a message to or comment on a Murray Bridge News social media account. Readers should identify themselves and the relevant article.
Complaints should be made in a respectful, not an abusive or threatening, way.
Possible outcomes
Corrections or clarifications may be provided when a factual error has been made. Murray Bridge News is committed to correcting such errors online, and making note of any such corrections or clarifications in the relevant article.
Articles may be retracted, or removed from public view, at the editor’s discretion. Retractions may not immediately affect Google or other search results, and emails cannot be un-sent.
Complaints about legal issues
If a reader believes Murray Bridge News has broken the law, Murray Bridge News may request that a complaint be made in writing or that contact be made through a legal representative.
Complaint handling timeline
Murray Bridge News will endeavour to reply to any suggestions, ideas, questions and complaints submitted in writing within two business days; and to resolve complaints by the end of the following calendar week wherever possible.